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Here are the usual issues when a course does not show in Canvas:

1. You are not looking at the right place. Please make sure that you are viewing the current term in the "My Courses" tab when you login to iLearn.  You can also search for courses by selecting the Search a course icon (looks like a waffle) at the top of the page.
2. Your professor is not using ILearn for the course, so the course will not be listed in iLearn. Please check your syllabus or ask your professor if they are using iLearn.
3. The course may have been combined with another section. Sometimes faculty will combine course sections together that are the same, so it appears you are in an incorrect section. This is especially common with 4000/5000 level courses and lab sections.  Please check your syllabus or ask your professor.
4. The course has a section beginning with R: this is a TNeCampus course and is not in iLearn. Please go to the for more information or contact Amy Phillips if you have questions.
5. You have been purged. Please check your schedule on Eagle Online to see if your courses are purged. If so, you will need to contact the Registrar’s Office as this form will not re-register you in the class. 

TA-Full

REQUIRES CANVAS TRAINING - This role has administrative and manage access, similar to an instructor role, to all tools and admin areas of a course. They can edit any tool (includes content, quizzes, assignments, grades, etc.) and manage the entire course.

TA-Grader (not this form)

Only has edit/manage access to the assessment areas of a course such as assignments, discussions, quizzes and grades. They cannot add/edit new items in these tools, only enter grades and feedback for these areas. All other tools are visible, but the access level is only that of a basic student role with viewing or in communication tools, the ability to communicate with those in the course. View instructions for adding a TA-Grader to your course.

TA-Content (not this form)

Only has access to add Content to the course in the Content area. This role has no access to assessment areas. All other tools are visible, but the access level is only that of a basic student role with viewing or in communication tools, the ability to communicate with those in the course. View instructions for adding a TA-Content to your course.

Banner_Instructor Role

This role is the default role for all instructors that are listed in Banner as teaching a course. If an instructor is listed in Banner and the course is marked to use iLearn, this user will automatically be added to the class in Canvas. 

Instructors is an administrative role; the role manage access to all tools and admin areas of a course. Instructors can edit any tool (includes content, quizzes, assignments, grades, etc.) and manage the entire course.

This role requires that the instructor completes the iLearn training [INSERT LINK].

Co-Instructor

When requesting a Co-Instructor, the person will be added as a regular Banner_Instructor. The person must have completed the required iLearn training before they will get access.

This role allows a student to access a course from a current or previous semester to complete the course and get a grade. It has the same access as a regular Banner_Student role. 

TA-Grader

Only has edit/manage access to the assessment areas of a course such as assignments, discussions, quizzes and grades. They cannot add/edit new items in these tools, only enter grades and feedback for these areas. All other tools are visible, but the access level is only that of a basic student role with viewing or in communication tools, the ability to communicate with those in the course.

TA-Content

Only has access to add Content to the course in the Content area. This role has no access to assessment areas. All other tools are visible, but the access level is only that of a basic student role with viewing or in communication tools, the ability to communicate with those in the course. 

TA-Full (needs a form)

REQUIRES CANVAS TRAINING - This role has administrative and manage access, similar to an instructor role, to all tools and admin areas of a course. They can edit any tool (includes content, quizzes, assignments, grades, etc.) and manage the entire course. View the request form to add a full TA.

This role has access to the course as a basic user who can see the tools available. They cannot participate in the assessment tools, but can view the course content, resources and news and can use the communication tools to help those students in the course.

Enroll/ Unenroll in an iLearn non-Academic course

Please download the appropriate template below and fill it with the necessary information for each user to enroll / unenroll:

• TN Tech username
  In the email address, the part before the @tntech.edu.
• T#
  It should look like T00000000
• iLearn Course Code
  In the iLearn course, go in Course Management. Select Course Admin, then Course Offering Information. The course code will be a series of numbers or letters under "Course Offering Code"
  
• Role under which new users should be enrolled (enroll only)
  View the different possible roles in iLearn Courses.

Templates

• ENROLL Template – for enrolling existing users into courses.
• UNENROLL Template – for unenrolling existing users from courses. 

Once you have downloaded the spreadsheet, please:

1. replace the examples by your own users
2. delete the head row (the first line with column names)
3. save as a .CSV file
4. click the button below to request service and attach the spreadsheet to the request form.

Enroll / Unenroll users in a Course on the Training Server (ex TTUEPRD)

Please download the appropriate template below and fill it with the necessary information for each user to enroll / unenroll:

• First and Last Name (import only)
  This will only be asked if you wish to import non users from outside TN Tech.
• Username
  For TN Tech users, it is the first part of the email address, the part before the @tntech.edu.
  For non TN Tech users, please provide their email address.
  If you are unenrolling, you may find the usernames in the classlist.
• T# or Sequential Code
  For TN Tech users, it should look like T00000000.
  For non TN Tech users, their should be a custom Org Defined ID assigned to them.
• Course Code
  In the course, go in Course Management. Select Course Admin, then Course Offering Information. The course code will be a series of numbers or letters under "Course Offering Code"
  Note: some courses on Training Server could be setup differently and the first step would be to select the Course Admin link. 
• Role under which new users should be enrolled (enroll and import only)
  Either "Learner" or "Instructor".
• Active status (import only)
  Enter a 1 for each new user, indicating that they will be active in the course.

 Templates

• IMPORT Template – for enrolling new users that are not in the TN Tech system (non TN Tech people). 
• ENROLL Template – for enrolling users that are already existing in the TN Tech system  
• UNENROLL Template – for unenrolling existing users from courses

Once you have downloaded the spreadsheet, please:

1. replace the examples by your own users
2. delete the head row (the first line with column names)
3. save as a .CSV file
4. click the button below to request service and attach the spreadsheet to the request form.